Billing questions are common when starting with our platform. This guide addresses the most frequently asked questions about billing, invoices, and payment processing to help you understand your account better and resolve any concerns quickly.
Billing Cycle Information
Our standard billing cycle runs on a monthly basis. Your invoice is generated on the first day of each month and payment is due within 30 days. You can view all your invoices in your account dashboard under the Billing section.
Understanding Your Invoice
Each invoice itemizes all charges for the services you used during the billing period. Review charges carefully and contact support if you notice any discrepancies or unexpected fees.
Late Payment Policies
If payment is not received by the due date, a reminder email is sent. Continued non-payment may result in service suspension. Contact our billing team to discuss payment arrangements if needed.
Refunds and Credits
Refund requests must be submitted within 30 days of the charge date. Approved refunds are processed within 5-7 business days. Credits may be applied to future invoices at your request.
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